The Refund and Cancellation Policy has to be followed by every user /author using Prachi Digital Publication’s online or offline services. The policy highlights following points :-

In all cases (e.g. for book publication, purchase of text book, participation in in-house anthology only) refund of amount paid to Prachi Digital Publication will be refunded every single amount as per the company’s refund policy and Cancellation Policy. In all cases the refund amount will be refunded at least in the next 3 to 4 weeks after deducting the cancellation charge (Included : payment gateway charges / bank transaction charges / maintenance charge / other miscellaneous charges) + NEFT or RTGS transaction charges for refund process / maintenance charges is 1 percent of the total amount.

REFUND POLICY FOR CO-AUTHORS OF THE COMPILATION (ANTHOLOGY)

In case of compilation, application for refund of contribution amount from co-author Prachi Digital Publication will be accepted in such a situation. If for the prescribed contribution amount for compilation, the amount is paid by the co-author to Prachi Digital Publication directly in the bank account or through UPI.

The amount of contribution deposited directly to Prachi Digital Publication’s bank account or make payment via UPI or payment apps by the co-author for inclusion in the compilation will be refunded at least in the next 3 to 4 weeks after deducting the cancellation charge.

Prachi Digital Publications is not liable for any refund in case the co-author has paid the contribution amount to the editor or compiler, nor will the author expect any refund from Prachi Digital Publication. He can only contact the editor or the compiler directly for the refund, as the payment of the contribution amount was accepted directly by the editor or the compiler, so the editor or the compiler is responsible for the refund. Also note that Prachi Digital Publication is not responsible for any kind of correspondence in such situation.

PURCHASING TEXT BOOKS

Customer can cancel order within 24 hours after making a payment for the book. The Amount will be refunded in the next 3 to 4 weeks after deduct the cancellation charge. The order can not be canceled after we have shipped the customer’s book to the partner courier company or 24 hours. After this, the order can not be canceled in any situation.

In Case you have received a wrong book or damaged book or misprint book, Please inform us at email info@prachidigital.in within two days from the date of receipt of the book and return it to our office address within 7 days. A new book will be sent to our office within 2-3 business days after receiving the book you have sent. Otherwise, we will be unable to replace the book after more than a week has passed.

PURCHASING E-BOOK (DIGITAL CONTENT)

Customers can apply for refunds within 24 hours after buying the eBook. If the customer has downloaded an e-book even before 24 hours, then the order will not be canceled and no refund of it will be given.

CANCELLATION CHARGE

The cancellation charge is ₹ 35 which includes payment gateway charges / bank transaction charges / maintenance charge / other miscellaneous charges + NEFT or RTGS transaction charges for refund process etc.

Please note that The amount will be refunded as per the refund and cancellation policy. The same, you will be solely responsible for the situations troubling you, Prachi Digital Publications will not be responsible in any way.